EestiHightech Terms of Sale and Data Protection
Terms of Sale
1. Definitions
- Online store – the hightech.ee e-shop.
- Buyer / customer – a consumer or legal person who makes a purchase.
- Consumer – a natural person who purchases an item for purposes not related to their trade, business or profession.
2. Product and pricing information
- Product prices are shown on the product page in euros and include the VAT applicable in the Republic of Estonia at the time of purchase.
- Delivery costs may be added depending on the selected shipping method; the delivery price is shown in the cart before order confirmation.
- Product information (key features, scope of delivery) is provided in English on the product page.
3. Placing an order and concluding the contract in the online store
- Select the desired products and add them to the cart.
- At checkout, fill in the required fields (name, email, phone, delivery address) and choose a payment and delivery method.
- Before confirmation, the order total (goods price, taxes, delivery) will be displayed.
- The order confirmation button is labeled “Place order and pay” or similarly unambiguous text.
- After submitting the order, an automatic acknowledgment of receipt will be sent to the Buyer by email.
- The sales contract takes effect once the amount due has been credited to Hightech OÜ’s bank account and Hightech has confirmed the order.
4. Payment
Payment methods (bank links, card, other payment solution, hire purchase, bank transfer) are shown at checkout or stated on the offer/invoice. The payment service providers’ terms may apply according to the provider.
5. Delivery
- We deliver goods to a parcel locker or by courier to the address specified by the Buyer within Estonia and, where selectable in the cart, to other EU countries.
- Shipments within Estonia and to Latvia and Lithuania usually arrive within 1–3 business days from the entry into force of the contract; within the EU, up to 10 calendar days.
- In exceptional cases, delivery may take up to 30 calendar days (we will inform the Buyer in the order confirmation or offer).
- The risk of accidental loss of or damage to the goods passes to the Buyer upon handover of the goods. On-site pickup is not available.
6. 14-day right of withdrawal (for consumers)
- The Consumer may withdraw from the contract within 14 days from receiving the goods, without giving reasons.
- The withdrawal notice may be emailed in free form to input@hightech.ee, indicating the order/invoice number, dates (ordered/received), name and address.
- The direct costs of returning the goods are borne by the Buyer (except where the reason for return is Hightech’s breach).
- Hightech will refund all payments received (including the cost of the ordinary least expensive type of delivery) within 14 days of receiving the withdrawal notice; Hightech may withhold reimbursement until the returned goods have been received or the Buyer has supplied evidence of having sent back the goods.
- The Consumer is liable for any decrease in the value of the goods resulting from handling beyond what is necessary to establish the nature and functioning of the goods.
- We recommend opening the product packaging carefully. Returned goods should be as complete as possible. The absence of the original packaging or accessories may result in compensating a reasonable reduction in the value of the goods, but does not deprive the consumer of the right of withdrawal.
- The Consumer must send back the goods no later than 14 days from making the withdrawal notice.
- The right of withdrawal does not apply to: goods made to the consumer’s specifications or clearly personalized; sealed audio/video recordings and software if the seal has been opened after delivery; sealed goods which are not suitable for return for reasons of health protection or hygiene and were unsealed after delivery. The right of withdrawal does not apply to legal persons.
7. Hightech’s 30-day money-back guarantee (for consumers)
- The 30-day money-back guarantee is an additional guarantee that does not limit rights granted to consumers by law. The return rules are the same as for the 14-day withdrawal.
8. Sample withdrawal notice
If you wish, you may copy the text below into an email and send it to input@hightech.ee:
I hereby withdraw from the contract. Order/Invoice No.: Date ordered: Date received: Customer: [first and last name] Address: Email/phone: Date:
9. Filing a claim and liability for non-conformity of goods (consumer rights up to 2 years)
- Hightech is liable for any lack of conformity of goods sold to a consumer that becomes apparent within 2 years from the handover of the goods.
- A claim must be submitted within a reasonable time, but no later than 2 months after discovering the defect, by email to input@hightech.ee or by phone at +372 5333 5628.
- When a defect appears, Hightech will repair or replace the goods; if this is not possible, all payments received under the contract will be refunded to the Buyer.
- For goods with digital elements, Hightech ensures the functionality and security updates necessary for normal use for a reasonable period.
- For legal persons, the manufacturer’s warranty applies under the manufacturer’s terms, where provided.
10. Dispute resolution
We aim to resolve all complaints amicably. Write to: input@hightech.ee or call: +372 5333 5628. If no agreement is reached, the consumer may contact the Consumer Disputes Committee of the Consumer Protection and Technical Regulatory Authority (TTJA): ttja.ee/en/consumer-disputes-committeett, Endla 10a, 10122 Tallinn, or use the EU ODR platform: ec.europa.eu/consumers/odr/.
11. Amendments to these Terms
We may update the Terms by publishing a new version on the website; the new version applies to purchases made thereafter. We will notify of material changes in an appropriate manner (e.g., on the website, in an offer, or during the purchase process).
Data Protection Terms
1) Controller and contact
The controller of personal data is Hightech OÜ, Päevalille tn 8-4, 13517 Tallinn, Harju County, Estonia. For data protection matters, write to input@hightech.ee or call +372 5333 5628.
2) Data processed and purposes
- Orders and delivery: name, email, phone, delivery address, order and payment information, purchase history — for performing the contract, customer support and returns.
- Customer support and account: account data (if created), contents of enquiries — responding to requests and maintaining a communication history.
- Website use and logs: IP address, general browser/device information and technical event logs help us operate and improve the website, ensure security and understand which products visitors generally view. These logs are initially anonymous and cannot be linked to any identifiable person. Some of this technical data is also processed through the Klaviyo platform, which receives server-side logs about viewed products, cart contents and order-related events. These data are not used to build a marketing profile without your explicit consent. Only after you provide your email (e.g., at checkout or by subscribing) and give consent can such data be associated with your profile for more personalised communication.
- Marketing (with consent only): newsletters and campaigns (email, and SMS where applicable); marketing cookies and browser-based tracking (Meta Pixel, Google Ads, Google Analytics marketing features, Klaviyo web tracking).
3) Legal bases
- Performance of a contract: processing orders, delivery, returns.
- Legal obligation: accounting and other statutory reporting.
- Legitimate interests: fraud prevention, service security, resolution of consumer disputes and improving the online store through usage statistics (including anonymised information on viewed products and cart activity via Klaviyo and analytics tools).
- Consent: direct marketing (newsletters, campaigns), marketing cookies and browser-based web tracking (Meta Pixel, Google Analytics marketing features, Google Ads, Klaviyo web tracking). Consent is voluntary and can be withdrawn at any time without affecting prior processing.
4) Recipients and processors
- Payment service providers — for processing payments.
- Transport and logistics companies — for delivery of the shipment (name, phone, address/parcel locker).
- IT and hosting services — to operate the e-shop and host data.
- Marketing and analytics partners — Meta Platforms (Meta Pixel), Google LLC (Google Analytics, Google Ads), Klaviyo (email marketing and server-side e-commerce event logs such as viewed products, cart data and order events). These services are used for marketing purposes (e.g., ads, newsletters, browser-based tracking) only with your consent. Data protection is ensured through contractual safeguards.
5) International data transfers
Some service providers may process data outside the European Economic Area (e.g., the USA). In such cases, appropriate safeguards are used (e.g., EU Standard Contractual Clauses or another suitable mechanism).
6) Retention
- Accounting source documents: 7 years.
- Materials related to claims and disputes: until expiry of limitation periods.
- Marketing consents and logs: until consent is withdrawn or the purpose ends.
- Customer account data: until the account is closed (except where statutory retention obligations apply).
7) Security
We implement technical and organisational security measures (TLS encryption, access restrictions and logging, backups). Data processing agreements have been concluded with processors.
8) Your rights
- Right to access your data and obtain a copy.
- Right to rectification and erasure (where applicable).
- Right to restriction of processing and to object (including objecting to direct marketing).
- Right to data portability.
- Where processing is based on consent, you may withdraw your consent at any time (this does not affect processing carried out before withdrawal).
- Right to lodge a complaint with the supervisory authority — the Estonian Data Protection Inspectorate (AKI). Website: aki.ee/en, address: Väike-Ameerika 19, 10129 Tallinn. We kindly ask you to contact us first: input@hightech.ee.